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Refund and Returns Policy
Shop with Confidence: Our 30-Day No-Quibble Guarantee
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At Timeless Glassworks, your satisfaction is our priority. We stand behind every vintage treasure with our 30-Day No-Quibble Guarantee—because we believe in the beauty of our collectibles and the trust we share with you.
Why We Offer This Promise
Vintage and collectible glass carries a unique history, and while we meticulously research each piece (drawing on decades of hands-on expertise, historical references, and a passion for glass artistry), occasional human errors can occur. If an item’s description is inaccurate or doesn’t match your purchase, we’ll make it right—no questions asked.
How It Works
- Contact Us: Reach out within 30 days of delivery for a Return Merchandise Authorization (RMA) number.
- Return Safely: Send the item back via the original carrier, securely packaged.
- Instant Refund: Once received, we’ll process your full refund promptly.
International customers: Please contact us before returning for shipping guidance.
Transparent Terms
- Returns must be initiated within 30 days of delivery.
- Items must be unused and in original condition.
- View full details in our Terms & Conditions.
Why Choose Us?
- Peace of Mind: Enjoy stress-free shopping for one-of-a-kind vintage glass.
- Expert Curation: Decades of passion ensure quality, but our guarantee backs every purchase.
- Global Reach: Serving collectors worldwide with seamless returns.